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SENSOR TOWER · SEEMA SHAH · MAY 2024

Uber & Lyft Accelerate Product Innovation

Uber and Lyft both reported strong growth in gross bookings and trips in 1Q24, driven by increased user engagement and product innovation, including advertising, lower ETAs and better functionality for drivers. Ongoing international expansion is also lifting overall results, with Lyft seeing strength in Canada and Uber seeing outsized gains in emerging markets.

Uber & Lyft Accelerate Product Innovation

Key Takeaways:

  • Rideshare apps, Uber and Lyft, both saw MAU growth in 1Q24 of 8% and 3% YoY, respectively, though for both apps, this was a sequential deceleration from 4Q23 and 1Q23

  • Expansion into new markets has supported Uber and Lyft’s MAU growth, with Uber commenting on continued penetration into developing markets like Argentina, while Lyft called out strength in Canada

  • Both Uber and Lyft commented on their 1Q24 earnings conference calls that there has been significant growth in their advertising businesses, particularly as they have a captive audience, making their networks appealing to advertisers

    • Sensor Tower data indicates that Uber’s ad business grew total impressions in the US by more than 83% QoQ in 1Q24

  • On May 7th, Uber announced its strategic partnership with Instacart, whereby Instacart customers can use its app to order from thousands of restaurants (powered by UberEats)

    • Sensor Tower data shows that almost a third (31%) of US Instacart users opened Uber Eats in 1Q24, while ~44% of US Instacart users also opened the native Uber app through that same period. This signals a material and present interest in ordering via restaurant delivery apps among Instacart users

    • The relationship also provides Uber with additional access to a plethora of demos that it is currently underexposed in. Sensor Tower data shows that 2/3 (~66%) of US Instacart users in 1Q24 were female, compared to ~42% for Uber Eats. Furthermore, 29%, 13% and 4% of US Instacart users in 1Q24 were in the 35-44, 45-54 and 55+ age demographic, respectively, compared to 20%, 8% and 3% for Uber Eats during the same period

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